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Resort, Hotel, and Hostel
Río Grande
"Get the red level!!! 👍🏻"(7 Tips)
"Beautiful grounds but lack service."(4 Tips)
"Beautiful resort, love the grand layout of the lobby area,..."(2 Tips)
"If you can go Royal Service."(2 Tips)
50 Tips and reviewsFilter:
- red level
- beautiful grounds
- sunsets
- friendly helpful staff
- spa
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LeilaJuly 29, 2015Beautiful grounds but ageing. The ice is almost nonexistent, lack luster rooms and what seems like an unhappy staff. We made the best of it. They did comp champange & choco berries as honeymoon gift.
John DuarteDecember 3, 2013To begin the grounds are beautiful, lush landscaping with iguanas and gorgeous plants. The room, food and drink, and at the hospitality are so lackluster it takes from the beauty of the island. Pass
Yasmin SanchezAugust 23, 2015Where to start? Very nice facility but there is def much room for improvement. It is a perfect place if you want to do nothing and if you would like to explore, you sort of have to wonder yourself.
Glorimar SantiniOctober 12, 2014Great spa. Good environment. Food is expensive if you dine at the hotel restaurants. Among the restaurants Nami is a favorite. If you are coming over from a cooler location, we are still in the 90s.
Brad HagerOctober 5, 2015Beautiful resort, love the grand layout of the lobby area, with plenty of places to have drinks and talk. We got the Royal Level so we were very happy.
Harry GomezJune 28, 2014Get the red level if you want to relax, beautiful hotel, great facilities, all to be ruined by their staff. Employees don't know the meaning of the word service.
JM de JesusJune 17, 2015Everything great here! :-) Been here is twice. Will be here again. Magnificently gorgeous property! I highly recommend it.
Yesenia VegaMay 11, 2015Pool is big. Friendly staff. Cool bar inside the pool. Great place to relax and watch the sunset.
jill millerMarch 2, 2014Beautiful grounds, pool and landscaping-make sure to rent a car to explore the island. The food and drinks are ridiculously priced.- Christian Y KarlaJune 27, 2016Great hotel, rooms, pools and beach are amazing. Get the red level!!! 👍🏻
Don't understand all the issues with service.. No better or worse then anywhere else we have visited in pr. Red level checkin was beyond simple an very pleasant
Ranjeesh YelamanchiliJune 1, 2014No vegetarian options at all in the restaurants. The vacation concierge told me to goto San Juan for vegetarian food. We did just that and enjoy pr favorite mofongo.
Chris OhmMay 14, 2013ABSOLUTELY AMAZING!!! Friendly employees, excellent service... one problem.. not a long enough vacation there though!!
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Great place to visit, enjoy and relax. Prepare your heart to the sun rises/sets
Lauren RoseMarch 25, 2015Nice resort, great spa& pool/beach are nice.. Staff is very nice.. Restaurants are expensive and not great
Michael JohnsonMarch 17, 2015If you want a temporary piece of paradise, book a trip to this place. There is none like it in the Caribbean...
It's definitely worth it to get the upgrade to Red Level Royal Service! Amazing private living quarters!!
Nayck FelizSeptember 12, 2013To pay that much for food, I would expect EXTRAORDINARY food, which it was not. Beautiful place, but you get the feeling that they are trying to get every last penny they can from you.
Krizia EAugust 31, 2013If you can ask for a room in thr Bungaloo #1, you have a full kitchen available!!!
Katherine VivasMarch 24, 2013Beautiful place but food is incredibly overpriced and not that amazing. Rent a car!!!
Lily XuApril 17, 2014They charge $20 resort fee and $15 parking fee per day. Make sure to enjoy the rocky&narrow beach with seagrass and the mediocre pool when you can.- Adriana Leon-ZatarainAugust 13, 2015Beautiful grounds but lack service. Most act as if they rather not be here. Wet Bar lunch is awful, almost inedible- credited are bill some. Unfortunate, it's a nice setting. HOSPITALITY please!
- Ranjeesh YelamanchiliJune 1, 2014Some really good service guys and some really bad. Parking gets full easily by 11pm and u have to park somewhere else.
Larry OdebrechtMarch 21, 2014Agree with others: beautiful grounds, get the red level, service is poor, and food is mediocre with champagne prices.
Lilian SosaMarch 28, 2014Don't spend your money here. They didn' do my room. the lobby is closed at 12am and there is NOTHING you can do after that time. Room service is until 12am. The people wasn't very helpful either :-/
No microwave or fridge. If u want room service to warm something up it will cost u $8 and an addl $3 to pick up and drop off and u have to sign a waiver.
If you came here expecting decent food at decent prices, you're going to have a bad time.
Gary ZAugust 30, 2014Good place2chill if ur addicted2HORRIBLE FUCKING SERVICE. This place SUCKS. 50 minute wait in line2check in-old, crappy, broken facilities-barely eatable food. Red Level rip off! DON'T STAY@THIS DUMP!
ArzuApril 16, 2015Worst customer service ever.Had to call 10times for smn to come&fix Internet(which they never actually fixed).there r cockroaches in the room and cleaning service is poor. Not coming back.
No microwave or fridge. Rent a car. Overpriced food. Other than that beautiful resort
Katie DFebruary 28, 2011The Resort is beautiful, but the service is awful. If you do the all inclusive the service you get is horse shit. Other then that it's great. Watch and see.
Michelle MartyJune 3, 2011Casino sucks, small and justs down at 2am... Pool's great though... Forget about the chicken nachos...
Katherine CorsonDecember 30, 2012Stay here if you want to be trapped by expensive prices and not-so-great service. My sister's room didn't have towels!!
Lorein RodriguezMarch 27, 2014Es hermosoooooo, y lugar romatico para recien casado y bodas ..... amo este lugar
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Open (Show more)
- Mon–Sun
- 24 Hours
(787) 809-1770
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