Paul Bancroft

"Reception service very poor for a 4* london hotel guesy services were very helpfull and the rooms super tired and with decor circa 1970.... Expensive and undeserving of its 4*s"

"Home sweet Home"

"Seems to be taking a very long time to get the units developed and opened seems like a bit of a white elephant !!"

"The Old Joint Stock Pub & Theatre on Temple Row West is one of the smartest venues the city has to offer always lots going on and great Ale & Pie pub"

"What is it with customer service in Brum it seems to be all about being served by a machine !! So much so I've started talking to the screens.. Haha, but to be fair the staff don't respond anyway"

"Very poor customer service other than one lady called jaz She seems to have a personality, the rest couldn't give a damn about the customer !! just a point !!"