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Apple North Star
Electronics Store, Mobile Phone Store, and Repair Service
San Antonio
"Best idea is to make your appointment online before you go."(10 Tips)"I had a brand new MacBook pro, that was the 3rd in 1 month."(2 Tips)
"crowded but service"(2 Tips)
"Good service they exchanged my broken fuel band after 6 months."(2 Tips)
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45 Tips and reviewsFilter:
- macbook
- appointment
- staff
- malls
- apples
- (3 more)
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Very busy store!Make sure to get an appointment before going, it will save you a lot of time.Waits could be up to 2 hours.You can get on the wait list and shop the mall.They will text you when ready.Upvote7Downvote
Best idea is to make your appointment online before you go. They get crowed fast and with the appointment I never wait!Upvote4Downvote
I'd recommend seeing if the purchase is online (for store pickup) as opposed to driving there and being disappointed.Upvote4Downvote
Elizabeth OzunaMarch 10, 2019There’s a lot of people inside!if you have time go and stay there an hour before the employees realize that you’re a customer🤣,or do it like me,go to .com,choose your perfect f*phone and buy it!☺️😂UpvoteDownvote
Ernest SteinApril 25, 2019Long waits for a tech. as alway’s! Now if you want to buy something the sales people are falling over themselves to help. I hope their next iPhone is something special or Samsung here I come!Upvote1Downvote- Sarah WilfleyJuly 28, 2017I had a brand new MacBook pro, that was the 3rd in 1 month. So very annoyed but the guy I worked with made it right and I was so happy I had to hug him.UpvoteDownvote
This place gets crazy packed, but everyone's always so nice.
UpvoteDownvote
EdwardSeptember 17, 2015Employees are very helpful. Although if you need your phone or any device fixed make an appointment or else expect to wait a hour or more to be called.UpvoteDownvote
Nadia SanchezNovember 24, 2011Jeff was so nice and helpful. I love this Apple store... Thank u awesome staff!UpvoteDownvote
John MalloryJune 11, 2014They know what they are doing and it seems they want to talk to you about any issuesUpvoteDownvote- Nancy RodriguezSeptember 1, 20121st floor level near JC Penney/food court; crowded but service was great!UpvoteDownvote
Deven NongbriSeptember 15, 2011Can't beat the service from the whole team at this store - first class all the way!
UpvoteDownvote
MS JAYE JONESOctober 24, 2014Finally a bonafide one 2 one... Dude I got my MacBook in April JS I'm so excited!!!UpvoteDownvote
I had an appointment and when I went to someone he said I had to go to someone else to check in with my appointment and when I left that same guy went to help someone else check in.UpvoteDownvote
Erica EllisJanuary 10, 2011You have to have your appointment, but of course they can make you wait a billion years.....jerks!Upvote3Downvote
- Tim StephensonOctober 12, 2013Good service they exchanged my broken fuel band after 6 months.UpvoteDownvote
If its too busy here and your looking for Sprint iPhone, I work at the sprint store call me to get one... No major wait time 2106184768Upvote2Downvote
It used to be good, now you have to wait 30 min or more despise that you already have an appointment!Upvote1Downvote
Christopher OchoaMarch 10, 2017Terrible customer service. The Genius Bar employee who "helped" me was extremely rude to a customer who needed assistance, and in my regard gave misinformation about my issue in an attempt to sell.UpvoteDownvote
Kristen DunnOctober 24, 2010Dave S. was friendly and knowledgable even during a super crowded time.Upvote2Downvote
appointments are a must here...store gets VERY busy!Upvote1Downvote
Michael KaplanJanuary 9, 2010For technical support, it's always best to schedule an appointment!Upvote1Downvote
Martin MedinaDecember 21, 201111 6:40 PMBoo! #apple store at North Star Mall! Headphones don't work. Say it's accidental dmg. Wont honor warranty Expect me to pay $199! #failUpvoteDownvote
Matt LJune 18, 2012Bad experience twice. Ridiculous customer service. Save yourself the trip and go to La Cantera instead.Upvote3Downvote
KRIS BJune 13, 2012Debbie or debrah is the worst employe here she had No Clue What's going On!UpvoteDownvote
Orlando Castilleja EscobedoApril 5, 2015La atención al cliente es de lo mejor. La experiencia de comprar una producto Apple directamente en su Retail Store es inigualable. Volveré.
Upvote2Downvote
Julio Sergio SantosJune 27, 2013Es genial esta tienda de Apple, las personas de la Genius Bar siempre están muy atentos de lo que necesitas y en cada momento te apoyan. Si quieres recuperar el Tax no pidas ticket digitalUpvote6Downvote
216 Photos
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Visit the Apple Store to shop for Mac, iPhone, iPad, Apple Watch...(Show more)
Closed until 10:00 AM (Show more)
- Mon–Sat
- 10:00 AM–9:00 PM
- Sun
- Noon–6:00 PM
(210) 321-4420
Features
Credit Cards
Yes (incl. American Express & NFC Payments)
Wi-Fi
Free
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Other places inside North Star Mall
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Outlaw Gillie 915 - 7.9
"Find something you like and it's not in your size? Order it in store and they will ship it to your home for free as long as it is over $50."
David S - 7.0
"I loved the photo booth!!!"
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