Samantha Josupait

"Paid for room with rewards points and spent extra to book on the concierge level where the food was not the normal quality I have come to expect from the concierge lounge. Most of it was inedible."

"TV remote broken and we had to turn on manually and noticed it was covered in a thick layer of dust, which only further made us question the cleanliness of the room. Front desk sent up a new remote."

"Our mini bar looked as though it had been ransacked. Most of the items were missing and we requested it to be refilled, but it felt as though the room had been used and not cleaned."

"Our ice bucket was not only missing its lid, but had a dead bug in it... Lovely."

"Room smelled and we tried our best to air it out to no avail. When we asked the front desk to rectify the situation and they sent up housekeeping. who did not have room/air freshener spray."

"All food places except for Noca Express, Hudson News, and the Flight Deck are closed for construction (no Cinnabon, Pizza Hut, or Nathan's Famous) for a few months! Hit up another terminal!"