They make themselves LOOK ethical and aware, but they don't treat their customers with great care. The "natural cat food" I got recommended made my cat sick. Staff is more lecturing than helping.
Many, many cats of all sizes, ages, breed/mixes, colors, personality styles - spayed or neutered, vaccinated, and negative for FeLV and FIV. For more info: http://www.animalalliancenyc.org.