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American Airlines Ticket Counter

American Airlines Ticket Counter

Airport Ticket Counter
Chicago
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  • Tips
    Lina G.
    "Half the plane will board before Group 1 is called."(4 Tips)
Tips and Reviews icon27 Tips and reviews
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  • Radim S.
    Radim SVOBODADecember 7, 2013
    Especially helpful when you need to cut the lines, or when you need re-bookings, help with luggage or just getting around. For first class passengers only.
  • Eduardo C.heart icon on user image
    Eduardo ColleJune 18, 2014
    This is one of the worst airlines I've ever used. Their website says a thing and at the check in they'll do another. They have a baggage embargo and won't let you know even if you check-in in advance.
  • Stephen M.heart icon on user image
    Stephen MillerApril 3, 2019
    While I normally fly United, due to American’s lack of direct flights into Denver; I thoroughly enjoyed this airline and trip. Smiles, seating, and better planes.
  • Robert A.heart icon on user image
    Robert A.September 26, 2017
    Been here 25+ times
    They fly about as many flights per day as United, but have fewer frequent flyers at the top level, so you're more likely to get an upgrade
  • Joe S.
    Joe SessoDecember 26, 2018
    Been here 5+ times
    Great airline with a great frequent flyer program. Can fly round trip for as low as 25,000 miles
  • JRyan G.heart icon on user image
    JRyan GilletteJune 30, 2019
    Great airline with good intentions, logistics seem to be an area of serious concern however it’s a love hate relationship with more love for they represent a great organization with incredible people
  • Stefan J.
    Stefan JohnsonMarch 13, 2013
    A lot of the bathrooms have auto toilet seat covers. Very nice!
  • Danny C.heart icon on user image
    Danny CaccioppoApril 18, 2021
    Commenting on someone’s tip. All airlines change seats without your discretion. If they have to swap planes for a different model then that happens. Don’t make it seem like only AA does this.
  • Carlos B.heart icon on user image
    Carlos ButlerJune 17, 2019
    Been here 10+ times
    Left United for American 10 years ago and haven’t looked back.
  • JRyan G.heart icon on user image
    JRyan GilletteJune 30, 2019
    Attentive staff and friendly
  • Lina G.heart icon on user image
    Lina GonzoDecember 1, 2012
    Do NOT pay for the Group 1 upgrade to board first! Half the plane will board before Group 1 is called.
  • Jiehan Z.heart icon on user image
    Jiehan ZhengMay 30, 2016
    They forced me to check my luggage then they lost it
  • Karen B.heart icon on user image
    Karen BarnesMay 20, 2019
    Purchase travel insurance
  • Ryan P.
    Ryan PaveyApril 14, 2019
    Very poor leg room and the plane was boiling hot
  • Ian Z.
    Ian ZagrodneyApril 19, 2011
    Don't expect much from these people. This is the worst customer service I've ever experienced from an airline. The CEO of this airline should be ashamed to front this company!
  • Brandi B.
    Brandi BruceNovember 29, 2017
    Sure do wish Delta was available for flights out of Manhattan instead
  • Frank L.
    Frank LizzadroAugust 25, 2013
    Been here 25+ times
    Nice experience but not necessary unless the lines for security are long.
  • Steven K.
    Steven KafaroApril 10, 2012
    Nice and great people to help
  • Miles D.heart icon on user image
    Miles DabicNovember 15, 2012
    Been here 10+ times
    Terminal 3
  • Jesse L.heart icon on user image
    Jesse LittleAugust 8, 2014
    Been here 50+ times
    customer service
  • Lisa L.
    Lisa LewisOctober 21, 2018
    Delayed for 6 hours....ugh
  • Florencia B.
    Florencia BianchiniJuly 21, 2019
    They are not customers centric at all
  • Aydin D.
    Aydin DemirJune 5, 2018
    Ground crew is rude dishonest and annoying.
  • Jesse L.heart icon on user image
    Jesse LittleAugust 8, 2014
    Been here 50+ times
    Excellent customer service and always friendly agents
  • Aydin D.
    Aydin DemirJune 5, 2018
    Dishonest ground crew is rude
  • H H.heart icon on user image
    H HAugust 3, 2018
    Delaysssss
  • Rj D.
    Rj DaguroApril 9, 2014
    👌✈️💺😊😊😊
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