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16 Tips and reviewsFilter:
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Martin LewisonJanuary 7, 2014I have received some great service here (returns) but as Hertz locations go, this one is pretty bad. Long lines and waits for vehicles. Highly disorganized. But hey, it's home.
Upvote4Downvote
Gary LynchJanuary 9, 2013Perfect if you have gold membership, no need to see a rep. Just look at the board to see your name and the lot number for the car and you're on your way. Wish everything could be that easy.Upvote1Downvote
Hard RockerJune 11, 2018Friendly staff. Just a bit of a challenge getting there from the airport.Upvote3Downvote
Timothée RoussilheOctober 10, 2015Only one person at the front desk. Big wait to get a car even with a reservation... Go to entrepriseUpvote1Downvote
Julio BaergaSeptember 15, 2012This is my first rental here and what a BAD first impression! There's a 30+ minute wait for your car. Not sure I'll come back. AVIS was super fast!Upvote1Downvote
Ben and jerry's ice cream vending machine! And do use the rest rooms before encountering new tYork state's excuse for expresswaysUpvoteDownvote- Julio BaergaSeptember 17, 2012The "Neverlost" GPS service is totally confusing and the imagery feels like you are using plane radar! AVIS's GPS system is far superior.UpvoteDownvote
Chandra DiGregorioDecember 17, 2011Be prepared to wait around forever for your car while the employees do donuts in the lot with the volume cranked up in your car.UpvoteDownvote
Katherine RodriguezJune 1, 2019Terrible service, had to wait two hours for our car and received the wrong type of vehicle, tank half full, in unclean condition. Never again!UpvoteDownvote
Danny DeraneyAugust 17, 2012Rented a Ford Escape that was completely filthy. Nobody installed the car seat that I asked to be installed. Customer service at the desk was awful. Never again especially for what I paid.UpvoteDownvote
Amy MaJune 19, 2015Worst place ever. Terrible customer service. We had a car that broke down on the highway and they refused to help us get back.UpvoteDownvote
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Hertz
318 Federal Cir (JFK International Airport)
Queens, NY 11430
United States
Queens, NY 11430
United States
Hertz. We're here to get you there. Experience our best fleet...(Show more)
Open (Show more)
- Mon–Sun
- 24 Hours
(718) 656-7600
Features
Credit Cards
Yes (incl. American Express)
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