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Hertz

Hertz

Rental Car Location
San Francisco International Airport, San Francisco
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6.4/10
348
ratings
  • Tips
    Hiroshi Y.
    "As a gold member, renting a car is without wait here."(3 Tips)
    K E.
    "Thanks Hertz, we jumped directly to brand new car."(2 Tips)
    Jeff G.
    "Volvo C70 is a fun, classy car!"(2 Tips)
    Glenn M.
    "Make sure you sign up for the Gold membership."(2 Tips)
Tips and Reviews icon55 Tips and reviews
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  • David A. C.
    David A. ChapaDecember 6, 2014
    I have never waited in line. Get gold, make sure your CC is on file, go directly to your car. Also, don't wait for receipt, walk away and get it online.
  • regan r.
    regan robinsonApril 3, 2012
    Hertz seems to be the only company with a line when I am here. I am sure you can get a perfectly good car @ National, Budget, etc.
  • Ben S.heart icon on user image
    Ben SteinerAugust 16, 2014
    Gold Member service is good, but it's a huge operation & you might have to walk a bit. Rental Car Center Garage 1st floor
  • Crow N.heart icon on user image
    Crow NorlanderJuly 10, 2016
    They "upgraded" me to a muscly sportscar, but I asked to be downgraded to a practical/ fuel efficient vehicle. I appreciate the gesture, but would've rather had those 45 minutes back in my day.
  • Jason B.heart icon on user image
    One of those great Ultimate Choice locations where you get to pick your car - nice selections.
  • Brandon A.heart icon on user image
    Brandon ArmonJanuary 20, 2013
    Get yourselves a Hertz Gold Rewards account....time and money will be saved!!! Combine that with AAA for even more savings!
  • Hiroshi Y.
    Hiroshi YasukawaSeptember 28, 2013
    Been here 5+ times
    As a gold member, renting a car is without wait here. You just find your name on the signboard and pick the car up. Unfortunately for Prestige Collection, you have to wait in long line.
  • Natalieheart icon on user image
    NatalieJuly 14, 2016
    Painful. Told us which lot to grab the car from, right make and model but wrong license plate. We got downgraded when they "fixed" it for us. How kind of them.
  • Jay S.
    Jay SonAugust 12, 2014
    If you are a gold member, head straight to the garage and skip the crazy long line in the terminal.
  • Peter d.heart icon on user image
    Peter den HartogMarch 3, 2019
    Super convenient location and great service with a smile.
  • Aidan H.heart icon on user image
    Aidan HylandJuly 28, 2017
    Gold membership makes it easy to grab and go but only works when gold cars are available.
  • Vladyslav Z.heart icon on user image
    Vladyslav ZakharchenkoFebruary 22, 2017
    Professional, fast, efficient and smiling. Try "mystery car" you'll be surprized
  • Jennifer Kjellgren ~.
    Update - so we had to wait for a car - but got lucky and upgraded to a Volvo c70 w nav and satellite radio - sweet. Thanks Hertz!
  • Sheraz C.
    Sheraz ChoudharyOctober 2, 2017
    Will rob you if you go through an automatic toll booth even once! Google "toll charges thepointsguy" for more info. Please respect your customers rather than trying to rob them in under-handed ways.
  • Katrina O.
    Katrina OrlowskiOctober 16, 2019
    When you start hiding behind 'read the signs posted' and 'it's policy', I'm done. Went to Enterprise instead. They treated my like a princess.
  • Brad C.heart icon on user image
    Brad ChouAugust 20, 2014
    We made a reservation but still need to wait over one hour. If you want to rent car here, you can reconsider about it.
  • Mok O.
    Mok OhAugust 3, 2011
    Get a Hertz membership. The line can get reeeeeeaaaaaaaaaaaaaaaallllllllllllyyyyyyyyyy loooooooooooooooooooooooooooooooooooooooooooooooooooong.........
  • K E.heart icon on user image
    K EJune 18, 2017
    Thanks Hertz, we jumped directly to brand new car. Great.
  • Glenn M.
    Glenn MillerApril 6, 2012
    Been here 5+ times
    Make sure you sign up for the Gold membership. The time it saves is priceless.
  • Tiffani W.
    Tiffani WordApril 24, 2014
    Rent from ANY other rental car company. Waiting for an hour and a half for a reserved car.
  • Eric A.heart icon on user image
    Eric AndersenDecember 8, 2012
    Been here 10+ times
    Do as the sign says! They sure made it big enough.
  • BJ
    BJSeptember 6, 2013
    The line is out of control. If you value your vacation time rent your car else where.
  • Derek N.
    Derek NazarenoFebruary 13, 2014
    Can't believe there's more than 20 people in line and there is only 2 reps to help check in. On top of that, they are saying they are waiting on cars! What happened to planning ahead! Poor management!
  • Dave S.
    Dave Sumner SmithSeptember 20, 2013
    Customer care has a very low priority, judging by the two staff dealing with more than 200 queueing customers. Shameful!
  • Biz T.heart icon on user image
    Biz TraveldudeJuly 17, 2017
    Been here 5+ times
    Decent car rental company
  • Enrique G.heart icon on user image
    Enroll to rewards program to skip the line
  • Dan M.heart icon on user image
    Dan Mondragón SomeraFebruary 28, 2017
    Super kind staff n___n
  • Bob S.
    Bob StockingMay 14, 2010
    On the train out from the airport stand in the rear car. You'll be closest to the elevator when you arrive at the rental car center.
  • Dietmar S.heart icon on user image
    Dietmar StorkMay 18, 2014
    My flight from NYC probably was shorter than my time in line
  • Toshiro H.
    Toshiro HIKITAAugust 30, 2011
    Been here 10+ times
    If you have Hertz Gold, just goto the 1st floor. Your Car is ready Togo.
  • Tony T.
    Tony TruongApril 28, 2012
    call or do it online for a better rate mention amex carholder
  • Jennifer Kjellgren ~.
    There is no wonder why this was the least expensive on Hotwire. Longest line - with less than 50% staff to handle and cars are not even ready. A 2-hr escapade at airport to get out of here w a car
  • Abbas H.
    Abbas Haider AliAugust 5, 2011
    Been here 5+ times
    Instead of waiting in the cold after Returning your car, go back to level 4 and catch the train from the inside.
  • David N.
    David NicholsonOctober 5, 2013
    Pick up the car in downtown and get a cab...
  • Victor C.heart icon on user image
    Victor COctober 24, 2011
    This is the longest, slowest car rental line in the country. Always.
  • marty b.
    marty boyzuckJanuary 23, 2013
    Been here 10+ times
    Free water! Awesome!!!
  • Claude H.heart icon on user image
    Claude HarrisonNovember 12, 2012
    Been here 50+ times
    Don't wait outside for the air train. Wait inside on the 4th floor.
  • Jeff G.
    Jeff GoffJanuary 16, 2012
    Volvo C70 is a fun, classy car!
  • George O.heart icon on user image
    George OetomoJanuary 4, 2016
    1. Never ever take their insurance, buy your own. 2. Never ever buy their 'prepaid gas, return empty, sounded good but it's a trick. They charged 45 dollars+tax when i filled up 35 only from empty
  • Andreas K.
    Andreas KJune 22, 2013
    this Hetz Station sucks. just expect an hour waiting time for a car. all other rental companies are faster and have more staff
  • Jordi G.heart icon on user image
    Jordi GaxiolaJuly 24, 2014
    Avoid Hertz!! endless lines... and car reserved and prepaid not available, still waiting.... Expect to loose several hours.
  • Arianne G.
    Arianne GrahamDecember 11, 2011
    12 spaces at the counter, 6 out of order automated check in machines, 2 employees working. How long do you think I waited?
  • Tim Changhyun N.heart icon on user image
    Tim Changhyun NohJune 30, 2015
    I tried to change the drop off location. Called Hertz SFO over 10 times and no one responded. How frustrating..
  • Alex M.
    Alex MCGregorOctober 18, 2013
    There's an hour I'll never get back
  • Glenda L.
    Glenda LaHoodJanuary 16, 2012
    Been here 5+ times
    They gave us a car w 42,000 miles on it ! What the what......
  • Jonathan P.
    Jonathan PercyOctober 15, 2012
    Linnnnneeeeessss
  • Peter S.
    Peter ShankmanAugust 1, 2011
    A mitsubishi eclipse is NOT a luxury automobile.
  • Alexander K.
    Alexander KouznetsovSeptember 13, 2011
    80 minutes of waiting for car keys so far!..
  • Andrew B.
    Andrew BristowSeptember 25, 2017
    After dark this place is sketchy as fuck
  • Doriane M.
    Doriane MouretAugust 19, 2012
    Longest. Line. Ever. Definitely not recommend it.
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