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- Jonathan WarnerJuly 13, 2014Stayed in Room 2327 Russell at the Concierge desk was amazing, hotel was great, guys outside very helpful on places to eat, Have Russell tell you what to do!! He's Amazing made our weekend amazing
- Shari FoxFebruary 4, 2015Get a room on the river side for great views. No valet - parking is across the street about a half block, so if it's winter, be prepared to walk out into the wet snow to get into the hotel.
- Sarah NickMarch 16, 2014Be sure to book a room with a river view or you will be disappointed the whole time. We upgraded after the first night as our first room hadn't been renovated yet and did not make us feel clean.
- There's a nice big pool on the 16th floor. Go through the pool and to the left is a good sized gym. Free filtered water is available here along with 5 treadmills, 5 ellypticals, & lotsa weights.
- shiftyApril 26, 2014The ledge is handy for setting your drink while you fight with the key card. Just don't knock it off onto people's heads below!
- The perfect city rendezvous point for day meetings. A covered, somewhat in-door train platform and heaps of venues to choose from for a drink or meal.
- Daniel RichterNovember 6, 2015big awesome lobby and cozy rooms. everything's clean and comfortable. wifi is not that good unfortunatly! prices are okay. great view from the streetside/seaside.
- Ask for a room facing the water. The view is beautiful. The beds aren't recommended for ppl with bad backs but the staff is friendly and helpful. Perfect if you are doing business in merch mart.
- Cheryl BrownMarch 8, 2012Arugula salad a little too minimalist, but the grilled chicken was tasty! Tomato basil soup was good with these wonderful artisan crackers from a local bakery
- Outstanding views of the Chicago River and downtown.
- Emmanuel FreconNovember 16, 2012Ask for river view and at the top. Warning, the ac / heating is loud and the fan turns on from time to time at night.
- Sarah RavelyFebruary 10, 2013Bring your own pillow! The pillows suck! Other than that, beautiful view, comfy bed, nice bathroom. Didn't like that we had to jump on a couple different elevators to get to check-in and then our room
- Stayed on the 20th floor Sun-Sat & I had to go down to the lobby to get a decent solid WiFi connection. My Verizon stayed on 1X almost the whole time. Rooms are decent, halls need to be updated.
- This Holiday Inn is really located across the street from the world famous Merchandise Mart! Location, location, location!
- Stevyn GummMarch 16, 2012King size rooms have a pull out sofa bed so it's like 2 beds for the price of one...ask for a view...totally worth it.
- Wonderful spot with a wonderful view. I have a tip: TIP THE BELLMAN AND DOORMAN!!!
- Sarah NickMarch 16, 2014No fridge in rooms - $25 a night extra for one brought up. Can get food reheated though at the basement restaurant or front desk. Pillows are awful. No hot tub. Beautiful views and new renovations!
- The automatic faucets in the women's rest room are infuriating.
- Ask for the top floor with a view of the river. Beautiful!
- Réjane TFebruary 25, 2011Spacious and clean rooms, one queen room w/ a couch can easily accommodate ten drunken college kids.
- There is a Skybridge to the Merchandise Mart on the 2nd floor.
- John BurnsNovember 18, 2011Get your Internet code while checking in. Saves time on calling down later.
- You must try their Miso Glazed Salmon and Lobster Risotto!!!
- Kelly AlcornJanuary 29, 2014Poor amenities for Platinum IHG status. At Platinum status would expect complimentary breakfast like the last 100+ holiday inns I stayed at in the past year.
- Multigrain pancakes weren't good. I switched them out for reg ones & those were bad too!
- Third day in a row they turned of the water starting at 7am. Rooms are not cleaned well and the "AC" is just ridiculus
- Do NOT get a room on the 16th floor. You'll hear the banquet room music until 2am thumping away.
- great hotel layout. swanky bar. great view of Chicago. terrible bed (too firm) 3 out of 5