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Hotel and Resort
Zona Hotelera, Cancún
"The pools and poolbar here are awesome"(2 Tips)
"EDGAR poolside or the Smashbar..."(7 Tips)
"cute little towel animal"(5 Tips)
"Great Italian restaurant and bar services"(5 Tips)
52 Tips and reviewsFilter:
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Service is excellent! There are two wifi servers to choose from - one better than the other depending on where you are in the hotel. Friedas is the best food!!
Paul WheelerOctober 19, 2013Take the R1 bus ($1) which is out and to the right of the resort. Go up to the Isla Mujeres dock and take the big YELLOW boat over to the island ($17 per person roundtrip) enjoy authentic Mexican foodUpvoted Aug 25- Molly DeKrugerApril 2, 2013My first time here, the service is amazing! Our room is spotless when they clean it and they leave a cute little towel animal(: wifi EVERYWHERE! The food is awesome, I love the swim up bar as well!!!!
Outstanding in Service, Vibe, Food & Entertainment. All-Inclusive ! I really enjoyed the vibe of this Hard Rock Hotel in Cancun. The hotel looks beautiful and has an amazing vibe.
Laurie LeeDecember 25, 2012Make sure and get up early to get chairs at the pool. Try all the restaurants -the food is AMAZING! The staff here is Wonderful and place is clean!
- Paul WheelerOctober 19, 2013At the poolbar, make sure you get Angel, and Luis, take care of them and they will take care of you, best drinks of any bartenders onsite. Enjoy a jolly rancher, Bob Marley, and Miami vices!
Susan CordelliJanuary 1, 2014Daniel Trejo and the bar , restaurant & pool staff were truly amazing !!! .. CLEANLINESS: NOT !!! They seemed short staffed for all the necessary details to cover. The food was all around was tasty !
Cesar VillanuevaJuly 7, 2013The atmosphere and hotel design was better as the Cancun Palace, but the staff is sincerely the most amazing group of workers. They made our stay over look the "loud" Hard Rock atmosphere.
Get there early if you want to eat at the hibachi grille. Otherwise, it will probably be an hour to one and a half hour wait. The food is great here. The menu is better than when it was a Miyako.
Alona KaplaukhFebruary 10, 2018Great atmosphere!! Great entertaining team!! Hotel to have here great time!!
- There are weddings and parties on the 3rd floor terrace most weekend evenings that go on until 12AM. As also the doors to the rooms slam shut. Just bring some ear plugs or comfortable headphones!
Alecia EFebruary 16, 2012Vacationed here several times and can't wait to go back in May 2012! Great service, great people, gorgeous atmosphere! Highly recommend you try ALL of the restaurants within the resort!- Find EDGAR poolside or the Smashbar... You'll fall in love w him because he is adorable and top notch personality. We loved loved loved him!!!!!!
Tomas LegorretaDecember 20, 2016Family friendly medium sized hotel, with good music obviously, but also expect lots of kids and sometimes bad music.
Ruben GallardoDecember 16, 2015Amazing service and good drinks. Also i discovered great tour discounts in this website ;) http://bit.ly/1OvikXZ
Matt PlockNovember 12, 2017Everything is good here, just got back today! Do not miss this place, fun for all!!!
The best of Cancun! Amazing hotel and great service!!!
Jennifer PeeblesApril 26, 2015Pool side pizza and tacos were sooo good. Loved how you could get wifi everywhere! Great resort
See Alejandro!!!! He will make your experience that much better!!! He's one of the best!!!!
Cintia TavaresJune 15, 2016Beautiful hotel. Unfortunately they were forcing us to buy their vacation club. That was annoying. Thank God we didn't do it.
Fabiola SolisMarch 8, 2013Yes is a nice surprice the free calls also an amazing landscape view (sea)
ethan leeNovember 21, 2012Make plans to take a cab to beach palace if you are a NFL fan because this hotel does not have Sunday Ticket
Be aware of the people trying to sell you a timeshare after your check-in
Susan JimenezSeptember 24, 2014Lots of activities but. .... groups are not managed well. Food is okay. Workers great but management NOT. Definitely better places in Cancun. And how can the hard rock nor have a night club?
Haley HirdtSeptember 16, 2011They are fantastic here!!!! It's my second time here and wouldn't imagine going anywhere else!!!!!!
U have wifi connection even if you're out by the ocean!
Armando BarreraAugust 6, 2014Pros: service, infrastructure, ambience. Cons: noisy rooms, wild pool party ( vomit maybe), Ipanema food not authentic beef
Caribbean Sweet Weddings & EventsSeptember 30, 2012Couples: Great Venue for celebrate your Wedding Day!
- Don't expect to get any rest here. The walls are paper thin and you hear everything around you!
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Hard Rock Hotel Cancún
Blvd. Kukulcan Km. 14.5 (Zona Hotelera)
77500 Cancún, Quintana Roo
México
77500 Cancún, Quintana Roo
México
An all-inclusive rock star paradise for Kings, Queens & Families.
Un Paraíso rock star -Todo Incluido- para Reyes, Reinas y Familias.
#ThisIsHardRock #Cancun
Open (Show more)
- Mon–Sun
- 24 Hours
+52 998 881 3600
Features
Credit Cards
Yes (incl. American Express & MasterCard)
Wi-Fi
Free
Food & Drink
Menus
Breakfast, Brunch, Lunch, Dinner, Dessert, Happy Hour
Drinks
Beer, Wine, Full Bar, Cocktails
See More
Places inside Hard Rock Hotel Cancún
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- 9.3
"Excellent service, food and drinks. The staff attention is perfect... Beautiful resort!!! Must visit"
Eduardo G - 7.2
"Nice Riu resort, plenty of space on the beach and pool. The rooms are updated and clean. There are food and drink options all day. I was not impressed with the restaurants compared to Riu in D.R."
MsTiffany_ - 6.2
"Architectural brutalist architecture. Great pool and beaches. Nice restaurants like White Box and Benasuza and charcoal a seafood grill with superb seaside tables where you here the waves..."
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"Very organized good size great options for food top"
Rosana - 6.8
"best place to eat at the hard rock. tacos are incredible."
Savannah Petrick - 8.0
"Very beautiful public beach in Hotel Zone. No boats to obstruct view ocean. There were lifeguards on duty at certain points of beach and colored flags to indicate swimming safety"
Malek Almutairi
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