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- Danny AlvarezMay 30, 2015This place is great, I love the pools, they have two! One with and one without a heater so one gets very cold! They have a slide, a pizza hut, room service and free WiFi! The WiFi is very slow tho
- Manuela BauerAugust 19, 2012Friendly staff, Clean room, sleep number beds are comfortable, Breakfast is good, pool areas, whirlpool and slide is awesome. Great for kids
- Carly CastilloApril 25, 2012Free drinks in the bar from 5 to 6, and they gjve you buy one get one free drinks. Also, has nice cafe, and shuttle's to Disney world
- Adrian Martínez LaraApril 28, 2013Good luck trying to figure the parking/lobby situation at night when you're tired, but the rooms were nice and clean and the beds were good too. Would come back.
- Be aware: the warm kids pool has so much Clorine that it will destroy your swimwear! My son's swimming trunks got destroyed; first time in use brand new HF!
- Frank BowmanFebruary 25, 2012Front desk staff very nice and property and Libby maintained well. Rooms are just average but only sleeping each night in between amazing trips to the parks.
- Steve LawhornMay 9, 2014There are no microwaves in the rooms and they are currently remodeling. I was willing to overlook that for the price as we got a group rate for our soccer team.
- Kelsey MartinJanuary 22, 2013Beds were damp every time we walked back into the room. Wallpaper is peeling off walls. Room smells of mildew. Most of the staff is friendly and the hot tub/pool are is great! Fitness center lacking.
- Wilfredo SuárezFebruary 19, 2015Absolutely LOVED this place. The heated pool & randomly placed grotto hot tubs are a nice touch.
- Kat MillerApril 10, 2013Major construction happening at this hotel right now. Sleep Number beds are awesome - and free wifi!
- Dwyndal DeeJanuary 23, 2011Nice unit but beware leaving anything that can drift from your room via any kind of staff. Lets see how they handle b/c i am not 100% satisfied. Tip= use the safety box
- Please stop by the guest services desk for all your park information and theme park tickets.
- The WiFi works well all over: rooms, lobby, bars, pool area! A great thing for a foreigner!!!
- Renovated rooms look nice - staff friendly. Sleep number beds no longer at this hotel. Website needs updating to reflect this change. New beds are like bricks.
- The pool area is awesome! But the beds suck and they don't have many shuttles to and from Universal.
- PLEASE STOP BY THE GUEST SERVICES DESK FOR TICKET AND THEME PARK INFORMATION!
- No free computers and the Deli Diner / Pizza Hut are overpriced but everything else is great. Bring your own laptop. Sweet pools.
- Sarah GrossMay 6, 2013they don't tell you the hotel is under major renovations, the sleep number beds are awful btw and there's way to much chlorine in every pool and hot tub ! 2 stars
- Meaghan BOctober 21, 2012Rooms are not like the ones they show on the website. The AC is loud, elevators are slow, and shower has no water pressure what so ever. FYI: You get charged a resort fee for each night you stay.
- Sandra WalkerJuly 27, 2017Staff nice, rooms small and horrible, building itself was horrible, old building, was supposedly renovated, but need a lot more work. Overall I hated it 2 star
- Wini PuglielliOctober 8, 2011The hotel is really nice but skip the pizza hut. They served me one with 1/2 of it burnt!
- Really ok hotel, nice pool, ok rooms. Avoid the breakfast though.
- MyrlinsJune 29, 2013HORRIBLE! Strong odor of cleaning products to cover the smell of cigarette that was left from person before us. Woke up with a headache from the smell. Nasty furniture, noisy people. Never again!
- Dwyndal DeeJanuary 21, 2011Sadly no wifi - rooms require hardwire web us and upu are limited to a desk area in room. I suggest a mifi or such device
- Amanda MunozAugust 14, 2011I couldn't sleep because my AC sounded like a damn helicopter was landing and my toilet sounded like a bomb when it was flush. Definitely not happy and the brazilian lady at the front desk is rude!
- Ricky StrobelMarch 16, 2012THIS PLACE IS SIMPLY HORRIBLE. HOUSEKEEPING DIDN'T EVEN EMPTY OUR TRASH OR SWEPT THE FLOOR. THE PLACE IS OLD AND DIRTY. LOOKS GREAT FROM THE OUTSIDE BUT IT'S CRAP EVERYTHING ELSE.
- Sheila KinleyMarch 14, 2013Rooms smell like wet dog and don't look like what they show in the picture. Beware of misleading deals/perks. I give the hotel 2 stars not 3 1/2.
- Jordan BMay 28, 2011I got a simple cheese pizza. No toppings. $10 and forty minutes later... Still no pizza!
- Celia FelipeSeptember 24, 2013The rooms are really old. Need an update!! The AC is so noisy that you cannot leave it on too sleep..
- Jeff BarnesMarch 30, 2012The signage to get to the lobby is very poor. You may be turning around a lot.
- Jessica HuffJune 19, 2013Wish I would have listened to the bad reviews... NO hot water and a crappy sleep number bed.
- Worst hotel EVER! I was placed in a room that was condemned 3 weeks prior to my arrival! Poor service! Don't waste your time or money!!!
- Jordan BMay 28, 2011Not only is the pizza overpriced, but the service was the slowest I have ever seen... And I am not a big fan of pizza hut anyways.
- MarleneMay 30, 2013They charge an activity fee and the activities suck!!! Staff is not nice at all. Over priced food!