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Sheraton Memphis Downtown Hotel

Sheraton Memphis Downtown Hotel

Hotel and Event Space
Downtown Memphis, Memphis
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7.1/10
204
ratings
  • Tips
    Stephanie H.
    "The conceirge level was great I loved it."(2 Tips)
    Michael D.
    "... in the evening with hot chocolate and cookies!"(2 Tips)
    Christopher D.
    "Moved to new room second night and was better, but still not great."(2 Tips)
    Michael M.
    "Next time I'll stay at the Westin."(2 Tips)
Tips and Reviews icon55 Tips and reviews
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  • Matt O.
    Matt OntiverosJune 30, 2012
    This is a great hotel. Staff is nice and fast! Great place. You won't be disappointed. And if you are, well, sorry about that stick up your...
    Upvote6Downvote
  • Christina L.heart icon on user image
    Christina Langer BogdanSeptember 26, 2017
    Would never stay in this hotel again. As a road warrior I spend a fair amount of time at hotels, the beds and pillows were horrible. That aside the staff is fantastic, welcoming and very helpful.
    Upvote1Downvote
  • Jim B.
    Jim BaileyAugust 7, 2021
    Typical nice, clean Sheraton with friendly staff. Great place to stay with your pet.
    UpvoteDownvote
  • Dory M.
    Dory MacielJune 4, 2013
    Been here 10+ times
    Nice corner room with view of the Mississippi River and part of downtown. Concierge was nice on 19th floor!
    Upvote1Downvote
  • Dave H.
    Dave HansenMay 7, 2014
    Been here 10+ times
    Valet parking only. If you've got a motorcycle, don't ask the desk clerk, as you'll get wrong info. The valet knows the routine and gives you indoor parking for $10./night.
    Upvote1Downvote
  • Chuck W.
    Chuck WestfallJuly 21, 2013
    Great restaurants and bar here, and this is definitely the place to stay if you're in town for a trade show at the convention center across the street.
    UpvoteDownvote
  • j.heart icon on user image
    j.December 11, 2015
    Nice views from the panoramiv elevators, friendly staff, good rooms. All in all, decent but nothing out of this world.
    UpvoteDownvote
  • Memphis Travel
    Memphis TravelJanuary 31, 2012
    If you're in town for BankTravel (Feb 7-9), you can get to Beale St. and other dining and entertainment options by heading south on the Main St. Trolley http://www.matatransit.com/trolleyService.aspx
    Upvote1Downvote
  • Zach H.heart icon on user image
    Zach HedrickMay 16, 2015
    Been here 25+ times
    Clean, comfortable rooms. The lobby redesign is great! Check-out the hotel bar!
    UpvoteDownvote
  • Chris R.
    Chris RomanJanuary 15, 2014
    Basic amenities and standard service. Furnishing are beat up. I transferred to the Westin for my second night and would recommend the same for SPGs.
    UpvoteDownvote
  • Beth L.
    Beth LoflinApril 30, 2011
    Been here 5+ times
    Neat & clean. Wonderful staff that was so helpful in giving directions and really went out of their way to be nice and courteous.
    Upvote1Downvote
  • Johnny S.heart icon on user image
    Johnny SpencerSeptember 3, 2014
    Breakfast was good, and staff was very pleasant. However, it was hard to find due to all the remodeling/construction. $15.00+ per eater.
    UpvoteDownvote
  • Dave H.
    Dave HansenMay 9, 2014
    Been here 10+ times
    No more hot chocolate and cookies. You can get s bagel or fruit cup in Starbucks in the lobby. No snacks to get locally.
    UpvoteDownvote
  • Michael D.
    Michael DydaDecember 26, 2012
    Been here 5+ times
    Very friendly staff...a nice touch in the evening with hot chocolate and cookies!
    Upvote2Downvote
  • Jason Oliver A.
    Jason Oliver AdlingtonDecember 27, 2012
    Been here 100+ times
    Their cup of chili at the gift shop is de-li-ci-ous!! TRY IT! Especially with crackers. Whew!!
    UpvoteDownvote
  • Jason Oliver A.
    Jason Oliver AdlingtonDecember 26, 2012
    Been here 100+ times
    Check the lobby in afternoons. They always have complimentary cookies and hot choco. So tastey!
    Upvote2Downvote
  • Tonya P.
    Tonya PattersonFebruary 6, 2012
    Room 322 has a balcony looking over the escalators. It's a good spot and close to the elevators. The beds are amazing!
    UpvoteDownvote
  • Frank F.
    Frank FrambachOctober 24, 2011
    Fantastic room with nice beds, free internet in the whole Hotel works great. Happy I chose this hotel.
    UpvoteDownvote
  • Gregory I.
    Gregory IsraelMay 30, 2012
    Been here 5+ times
    They force you into crappy/valet parking at $15-$20/night. I'm all about free markets, park on the street for free.
    Upvote1Downvote
  • Tyler G.heart icon on user image
    Tyler GrigsbyNovember 29, 2015
    Friendly staff, great views, cheap overnight Parking.
    UpvoteDownvote
  • Scott C.
    Scott CasselApril 6, 2013
    Nice hotel, we enjoyed our stay with our 2 kids ofr 3 days.
    UpvoteDownvote
  • William C.heart icon on user image
    William CapodannoAugust 15, 2015
    Solid hotel although there were a lot of bugs in the lobby/entrance area
    UpvoteDownvote
  • Jason Oliver A.
    Jason Oliver AdlingtonDecember 18, 2012
    Been here 100+ times
    Try asking at the front desk about BBQ King's. They might help you with something...  #coupons
    UpvoteDownvote
  • Alan H.heart icon on user image
    Alan HedrickJune 9, 2015
    Been here 10+ times
    Nice place to stay. Breakfast is just OK. Comfy beds.
    UpvoteDownvote
  • Shane H.
    Shane HendricksApril 5, 2012
    Been here 5+ times
    They bring in chocolates and leave them in the room but they just attract ants. Very dusty, decayed-looking hotel--its better days are behind it.
    UpvoteDownvote
  • Jerrell T.heart icon on user image
    Jerrell ThompsonMarch 22, 2017
    The bed was very comfortable
    UpvoteDownvote
  • Victoria B.heart icon on user image
    Victoria BeadleOctober 5, 2014
    Breakfast Buffet is very good! :-)
    UpvoteDownvote
  • Christopher D.heart icon on user image
    Christopher DavisSeptember 25, 2016
    Staff was friendly but hotel is in serious need of updates. Air in room did not work. Moved to new room second night and was better, but still not great. I will not stay here again.
    UpvoteDownvote
  • Stephanie H.
    Stephanie HansonOctober 1, 2011
    Been here 10+ times
    Stayed for 5 nights... Ordered room service, my steak was under cooked and my fries were cold and soggy. The conceirge level was great I loved it.
    UpvoteDownvote
  • Terrence C.
    Terrence ChavisFebruary 15, 2011
    Been here 25+ times
    The Conceirge Level is a great option for breakfast if you're a Gold or Platinum Rewards member.
    Upvote5Downvote
  • Jason Oliver A.
    Jason Oliver AdlingtonDecember 4, 2012
    Been here 100+ times
    Try their new Sesame Chicken Salad. Awesome!!
    UpvoteDownvote
  • Hope F.
    Hope Fuerniss PintadoMarch 19, 2012
    Been here 5+ times
    Try the new drink special in the Trolley Stop Bar
    UpvoteDownvote
  • Kim
    KimAugust 26, 2010
    Been here 5+ times
    Awesome room! We got a king room on the end.....it's HUGE!
    Upvote1Downvote
  • travis b.
    travis bartonMarch 8, 2014
    Make sure you have your confirmation number
    UpvoteDownvote
  • Tim E.heart icon on user image
    Tim EdwardsOctober 17, 2015
    Don't order the banana foster..its a pie.
    UpvoteDownvote
  • Sanslenom
    SanslenomNovember 29, 2014
    The staff are super friendly, but the service is slow.
    UpvoteDownvote
  • Billy G.
    Billy GunterFebruary 4, 2012
    They cancelled our reservation, after more than 2 hours of standing at the front desk they could not provide us an answer for why it was cancelled. They tried to charge us a higher rate than our res!
    UpvoteDownvote
  • Adrienne S.
    Adrienne SwinneyJuly 29, 2010
    Nice room, it was perfect to be right on the trolley line. The shower wasn't that good, not very hot at all the first five minutes it was barely lukewarm. Park offsite. It's only 5 bucks.
    UpvoteDownvote
  • Mikey B.
    Mikey BonneJuly 5, 2011
    Breakfast is the BEST here; DON'T order the room service pizza Alfredo. #Nasty
    UpvoteDownvote
  • Colin T.
    Colin TSeptember 20, 2013
    Can see why it is no longer a Marriott
    UpvoteDownvote
  • Phoebe W.
    Phoebe WhealdonDecember 10, 2011
    Ask for room with a view.
    UpvoteDownvote
  • Christine Z.
    Christine ZimmermanJanuary 10, 2011
    Front desk staff not very helpful. Park in the $5 lot across the street.
    UpvoteDownvote
  • Seph
    SephJuly 20, 2011
    Been here 5+ times
    The front desk staff here is very rude and not customer friendly even with simple request and question experienced this during evening and morning check-in...
    UpvoteDownvote
  • Eric H.
    Eric HMarch 23, 2011
    Concierge lounge is amazing!
    UpvoteDownvote
  • Terrence C.
    Terrence ChavisAugust 4, 2011
    Been here 25+ times
    Rooms now have free wi-fi
    Upvote1Downvote
  • Jeremy S.
    Jeremy S.June 25, 2011
    This place sucks. They kicked us out for being too loud at 2:00 am. Apparently their walls are so thin you can't have a conversation. Without waking someone up next door. Unbelievable. .
    UpvoteDownvote
  • Sushia
    SushiaSeptember 30, 2011
    Been here 10+ times
    Two words: Bed Bugs, check your sheets
    UpvoteDownvote
  • Michael G.
    Michael GassJanuary 10, 2011
    Several offside parking options much cheaper. Front desk not very friendly or helpful.
    UpvoteDownvote
  • Jeff O.
    Jeff OakleyAugust 21, 2011
    Breakfast buffet is good
    UpvoteDownvote
  • William C.
    William CoxtonFebruary 6, 2013
    Smells like dingy old carpet... Really gross. This hotel has seen its better days I'm sure
    Upvote1Downvote
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