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"Arrive via shuttle, car is waiting, leave."(3 Tips)
"Highly recommend becoming a gold member!"(4 Tips)
"I work here fast service"(3 Tips)
"two different bus routes for the two terminals"(4 Tips)
48 Tips and reviewsFilter:
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If you’re refilling gas ⛽️ before a 🚘 return, there’s a BP at Middlebelt Road & Wick, but it’s usually +20% more expensive than the Marathon station less than a mile north on Middlebelt & Ecorse.Upvoted Nov 22- Eric AndersenDecember 14, 2012Take note! There are two different bus routes for the two terminals (McNamara and North) — check your airline to make sure you're on the right shuttle
Upvoted 1 week ago 
Tatiana GanzhaApril 1, 2013All the rental cars are kinda far from the airport so be sure to calculate in some time for the shuttle to take you back to the airport if you are trying to catch a flight
Heather HoeftMay 29, 2012Considering it was a busy holiday weekend the staff I came across was all very friendly and they were efficient coming and going. I'd rent Hertz again!!
Here's a tip.. You got here on a bus full of people, be the first one off the bus and you can be first in line. Unless you're a gold member be prepared for a line (at least thats what I hear)
Michael JonesApril 28, 2018Service was quick and I was on my way! Highly recommend becoming a gold member!
Amanda ByersAugust 23, 2011Adding a positive note. I have gold status so no waiting experience . . But I think this particular location has some of the most congenial, service oriented staff I've met in my travels.
Matt DimmerMay 24, 2012Wait for a manager to assign me a car? There's a whole lot full. That's the stupidest thing I've ever heard. Great job hertz, you have video chat reservations but I can't just get into my car.
Rich MazzarellJanuary 21, 2015Careful, they'll stick u with satellite radio @ $13.99/day and not tell u of the additional charge. Avoid the telephone call in assistance - speak to a person at the desk
By far one of the most difficult locations I deal with on a national level.
Rick BarnesOctober 25, 2012Most courteous staff I've seen at any Hertz operation out there. Loved the professional, positive attitude.
Chris WolfsApril 14, 2011If the self serve checkin is working your experience can be great. It worked for me, and therefore no complaints.
Hertz Gold #1 Club means never having to deal with the employees. It's more than worth it.
Karen UnterekerAugust 2, 2011Surprised to see so many negative tips. I rent here twice a week and have had no issues.- Gold service will make everything better. Arrive via shuttle, car is waiting, leave. Don't even have to go to the desk!
Robert LeeJanuary 26, 2012To all the negative reviews - get the gold service - no waiting, no desk, no problem!
Crist JarrettSeptember 23, 2012Fill up your tank before you return your ride... $9.69/gallon if you don't.
Being a hertz gold member means nothing when they have no cars available for 50 other gold members in front of you
Salvador SantanaMay 28, 2012Being a Hertz Five Star member means nothing, Gold counter is always closed, only 2 rental agents this past friday for about 30 people, and agents took all
Matt NemethAugust 12, 2011Brand new car had grease on the drivers seat. Didn't see it and ruined my pants.- Matt DimmerMay 24, 2012It's quicker to use a video kiosk than a person. Stellar. Way to go hertz. #fail
Jay BienvenuJune 15, 2011Self-service stations are still out of order and someone is complaining at the counter.
Brent BarkerDecember 14, 2010Rent elsewhere- waited an hour for a car in the early am- even with "guaranteed" reservation!
Jeffery KOctober 16, 2012They don't honor the "special" that appears when you check in here... bummer.
Megan OakleyJune 21, 2014Terrible customer service. No one was helpful. Just an all around awful experience onsite and with 1-800 customer service number.
Kristin MAugust 27, 2013Will never return - car I had needed a front-end adjustment and alignment! Left me without a car and no options. VERY disappointed.
David ObelczApril 1, 2012Reading tips not much has changed in 20 months. Six people in line, two clerks working with same customer, self service doesn't work
Here is a tip - avoid Hertz if you can. If you are readig this you are probably in a long line because of poor counter service. One person for 6 customers and self-serve stations are out of order.
Eleanor SalernoOctober 18, 2011Not enough staff to process car returns... And it's only 4:15 pm. I'm glad I'm early
This is the worst Hertz anywhere the have very few employees and the are all rude as he'll!
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Hertz
289 Lucas Dr
Romulus, MI 48242
United States
Romulus, MI 48242
United States
Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations.
Open (Show more)
- Mon–Sun
- 24 Hours
(734) 941-4747
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