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New Balance Flagship Store

Shoe Store and Sporting Goods Retail

Flatiron District, New York

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6.4^/10

123

ratings

"Test out some shoes on the treadmill in the back"(2 Tips)

26 Tips and reviews

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DrewMay 30, 2013
My 574s from Zappos had a sole that had come unglued. They gave me store credit for the price of the shoes, and I just paid the difference on a brand new pair. Excellent customer service!
Dan CraigMay 16, 2014
Been here 10+ times
Best place for running shoes and old school kicks in the city! Great staff!
AlexJanuary 15, 2013
Great customer service but they didn't have some of the shoes I wanted from their website.
Cole KennedyDecember 19, 2015
Been here 5+ times
Dunno what the deal is with the negative tips, but the staff was super friendly and beyond helpful. Also: Liverpool FC kits!
Ben DruckerOctober 10, 2014
Staff was helpful and they have a pretty decent selection of sub $100 shoes.
CarolDecember 8, 2023
Tbh you won’t get much service here until you identify the sales associate and ask them to help you
Alex P.April 13, 2014
Dealt with one guy with stutter, (should have got his name) treated us like royalty!
Patricio MMarch 26, 2014
Great location
NabeelAugust 14, 2011
Get some custom shoes made here while you wait
NabeelAugust 14, 2011
Test out some shoes on the treadmill in the back
Victor Rodriguez MJuly 26, 2014
Don't have green 574.
Sunny YNovember 21, 2011
Check out the treadmill!
heather doughertyApril 15, 2012
Been here 5+ times
Customer service doesn't seem to be a priority here.
Greg HDecember 30, 2011
Most unfriendly staff of NY ! Everybody is in a huff !
Edgar HolguinDecember 30, 2014
The staff is the worst!
Well+Good NYCFebruary 8, 2012
Hello, the Carrie Bradshaw of runners??!! Go here.
Raphaela F.March 30, 2014
Very unfriendly stuff
Thea PaladNovember 16, 2011
What's with the bad attitude at the register?
Mike DudasJune 11, 2012
Bad experience. Had almost zero shoe styles and sizes in stock
Matt PNovember 18, 2013
Terrible service and no selection. Go elsewhere.
Phil GiacketteNovember 2, 2012
Come to New Balance Long Island instead. Much better customer service. They take care of you. That's a promise
Phil TangJuly 28, 2013
Horrible customer service.
Adam StoneApril 15, 2012
If you're looking fbor a store with great customer service,well, you'll need to keep looking.
Janna JJanuary 15, 2013
Holy lack of customer service, batman!!
Aaron ColmanAugust 18, 2013
Service is pretty dire, selection is ok.
Ivan ZimnukhovMarch 13, 2013
Говнище магазин, трудно поверить в это, но в СПб в галерее кроссовок больше и они дешевле!

124 Photos

New Balance Flagship Store

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