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- МихаилJanuary 20, 2015Awful. On checkout I was told that I have no extra charges. But 4 days later some "BJ WHOLESALE #0180 NORFOLK" was trying to charge about $850 so I had to block my credit card I used to check in.
- Sean JamiesonFebruary 16, 2014Customer service needs improvement. Unacceptable that it's hard to reach front desk/housekeeping from guest room.
- Melissa AllenAugust 23, 2011watch out the elevators are a mess! broken down, take forever, and doors will close on you within MOMENTS of the elevator arriving...right when your walking in..
- Book your own restaurants and avoid the snooty concierge!
- JenJenOctober 23, 2009Go to Gordon Ramsay's restaurant and pray to whoever, that the short rib appetizer is on the menu - don't think twice about ordering it!
- Sean JamiesonFebruary 16, 2014Nice hotel. REALLY bad service overall. Restaurant service needs particular attention.
- This hotel is horrible! Someone from hotel staff urinated on our bags in our room! Wow! 5 star hotel!
- Pauline OresMarch 26, 2013Suites are tiny. Catering staff forgot to bring food for my friends party. No means to make tea/coffee. Stay elsewhere, better at Parker Meridian.
- Traci ClemmerSeptember 4, 2010Doesnt mind a walk of shame at 6 am..plus short ribs are fucking amazing.
- Always get a name. Staff members have a habit of making assurances and not following through. Managers are unapologetic even if hotel staff members make a mistake. Better yet, AVOID this hotel.
- Wael HazzaziSeptember 19, 2014Very disappointing hotel with really cheap worn out rooms and the staff were all rude.
- Pablo KoestingerApril 24, 2013Excelente ubicacion, buen servicio y buen cafe! Siempre es un placer regresar! Morbido Film Fest @London Hotel!
- FrenchConnectAugust 2, 2011Tu as choisi une super adresse à NYC ! On vient ici aussi pour le brunch et le resto Gordon Ramsay's.
- Отель говно! На вторые сутки бухалова нам отказались наливать, аргументируя тем, что на их взгляд нам уже достаточно! Ахуеть! Не хочу тут жить больше! Не надо тут бухать!Недолив детектед!