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- Brian NewmanJuly 8, 2012Absolutely the worst customer service of any coffee shop in America. Great coffe, but you've never seen so many staff do so little, so slowly. Manager must be the biggest a hole on the planet.
- MaryannDecember 9, 2012I always used to go for their misugaru shake but I've never experienced such horrible staff service. Out of the 6 times I went this summer, they screwed up 4x. Haven't stepped inside since.
- Desiree RamirezMay 29, 20162day service was awful, 30 min 4 2 waffles, chai latte & vanilla frap, they gave me the frap 1rst so it melted before they finish 30 min later with my order, I was the only one when they take my order
- Isa GJune 29, 2013Overpriced, as usual for the area. On the other hand, ample seating, a book cafe area in the back and open fairly late.
- Have never seen so many people achieve so little. Definitly no express in this expresso...
- Kris BrooksFebruary 26, 2014Nice environment, decent items, a little pricey, but the staff- terrible customer service! I just saw the cashiers be extremely rude to a foreign man, makes me want to call management!
- Kathleen RohMarch 7, 2012Horrible service. I expected the same level of service that I got when I had the caffe Bene experience in Korea. I don't see this lasting long if the level of service doesnt improve.
- MarcJune 13, 2015Good for free wifi and to work a bit. But bad coffee. If you like good coffee don't go.
- Penny SunAugust 17, 2014The worst coffee shop! Terrible service and overpriced! WiFi sucks here! Very difficult connected to WiFi and extremely slow! If you just wanna find a place to sit or study, this place might suit you.
- Jhoana OJanuary 28, 2012Dark Aztec hot chocolate is good. Still working out the kinks in customer service but nice space.
- Find a CofficeNovember 10, 2013The Upperlevel is great to hang for a little while and do some work (via @JAwesome23) Read more
- Rebecca MirDecember 1, 2012Iced tea lemonade should be called iced tea lemon juice. When I asked for simple syrup I was pointed toward the powder sugar. No.
- Deb BurkeMarch 16, 2017They messed up all 4 coffee orders and were out of waffles (9am on a Wed). On the plus side, it wasn't crowded!
- Stephanie HwangNovember 23, 2012They have TONS of electrical outlets here!!!!! Almost two for every table!!
- I feel like I am back in Korea again... A true cafe :) come here!
- Ara AhmadJanuary 19, 2015A bit crowded and noisy to my liking. Otherwise, it's a nice and cozy cafe.
- Rachel SApril 17, 2012There are like 17 baristas, each more unhelpful than the last. Baked goods are underwhelming.
- DR GAugust 18, 2015I'm sorry, but I have tried this place twice and I find their coffee undrinkable.
- Carolina RevillaDecember 1, 2014Mediocre place to have dessert. I ordered a latte and it was just cold milk. The staff was super rude. The gelato waffle was decent.