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Hertz
Rental Car Location
West Los Angeles, Los Angeles
"Easy to return your car and Pamela, the lady from the Lost..."(23 Tips)
"... quick service, the shuttle from LAX (versus to LAX, which inevita my..."(12 Tips)
"their Gold Members program"(5 Tips)
"See agent Lafayette for exceptional service!"(2 Tips)
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Sereita CobbsMay 4, 2014Get there very early to return cars. Chronically understaffed with employees to check in cars. Yet the "It's not my job" attitude is in abundant supply.
Phoenix ZerinSeptember 20, 2012Be alert; the counter staff will bombard you with upsells. Check the amount on your receipt before walking away; if the amount is higher than you were expecting, renegotiate.
Bus to airport can take up to 30 minutes if the airport is congested. Plan accordingly.
Brett FriedmanApril 23, 2013The rep was nice, but the wait was awful for a car I had already paid for online. It was not clear that I could use the kiosk, I thought it was just for making a reservation. What a waste of an hour.
todd drakeSeptember 26, 2012If you're here early, plan on the shuttle bus running very late. Leave time.
Worth it to add Gold service, I've never wait since joining.
The staff here is super great about giving you a ride to your terminal if you're running late!
Sevan B.February 11, 2011Busy but worth it! Have dealt with 15 - 20 staff members here over multiple visits, never any attitude or even lack of a smile.
- Quick out, not so much returning. Need to recharge? Go in the main lobby.
If you have status and tell them you're running late they'll drive you to your gate in your car
Mike RobinsonJanuary 22, 2014It's like the episode of Seinfeld where Jerry has a reservation for a rental car, but there's no car.
The self check-in kiosks are all down and limited staff at night. Be prepared to wait for up to 30 mins.
Samantha RogelApril 14, 2013I have never had to wait in such a long line before to rent or return my car. It took over an hour to get my car, then when I returned it the directions were impossible to find.
- Donna BeeApril 4, 2010Even though I hopped on the wrong shuttle, they were amazing and got me to the right place. I should have rented with Hertz!!
Been here 3x in the past 5 weeks and my name is never on the board. Long lines at gold counter. Ridiculous. Get your shit together, Hertz.
Kiat 明March 6, 2011Don't forget to fill up before returning - gas is at least 2x more expensive ($8.99/gallon in Mar 2011) here!
Lance OsborneJuly 24, 2012Renting corporately? Ignore the video agents and go for a face to face human. Huge hassle.
MelAugust 17, 2012I can see how it could be a long frustrating wait but even with a power outage we still got in and out in under 5 minutes.
- Sevan B.February 11, 2011Body but worth it!Multiple-time customer here... have dealt with 15 - 20 different staff members, never an ounce of attitude or even lack of a smile.
I don't know what it is about car rentals that makes them so painful but Hertz seems to try to make it triply so.
Do not expect service from the worst Hertz location in the country. Instead expect no or confusing directions and signs. If you're lucky they will even yell at you to move your car somewhere else.
Gavin McGarryJune 17, 2011Staff is helpful but be prepared to wait at both pick up and return. Not long but expect 5 to 10 mins which can feel long if you are late for your flight.
Christopher ThomasDecember 6, 2011Long line made all the worse by the tacky elevator music. Dozens of check in windows and 7 total agents (two of which are obviously doing something else)
Ashling IJuly 24, 2014Do yourself a favor. NEVER rent from here. Waited 2 hours in line. When we went to get our car, it wasn't in the spot. Still waiting.... no discounts or apologies. Ridiculous!
Ed CostelloMay 17, 2013Leave yourself plenty of time for return. Not the speediest rental return experience.
Lindsey MastisMarch 14, 2012Avoid their new self-service express option unless NO ONE is in line. Their new process makes TSA look like an express lane.
Maja MilicevicMarch 7, 2013Budget for at least an hour - kiosk's dont work, long line to rent and then guess what - no cars. So your wait can potentially be infinite.
Siwon KimAugust 21, 2013Worst. Hellish. Employees cannot locate a reserved car, don't know the wait time, give you a different car for more money and have a "not my business" attitude. Ruined my first impression of LA
Joe DJuly 17, 2014Wow - avoid if at all possible. Usual go to of Enterprise was sold out so had to come here. Will not be back. Lines absurdly long and self check-in kiosks are a joke.- GeorgeJune 5, 2013The guy guiding the traffic - Alberto, must have had a bad lunch- funky funky attitude - sucks
Ann-Michelle of AMITIE CONSULTINGDecember 21, 2013After a long travel day, this was the worst experience. If you have a reservation and are not gold. You Will wait...forever....Rude staff!
Eric OppJune 7, 2012Don't want to wait when returning your car? Just tell them to email you the receipt and walk away.
Brian WilliamsonJanuary 24, 2016Don't use the phone kiosks - terrible experience. Even a long line at the counter will be faster.
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(310) 568-5100
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