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Hertz
Rental Car Location
West Los Angeles, Los Angeles
"Easy to return your car and Pamela, the lady from the Lost..."(23 Tips)
"... quick service, the shuttle from LAX (versus to LAX, which inevita my..."(12 Tips)
"their Gold Members program"(5 Tips)
"See agent Lafayette for exceptional service!"(2 Tips)
185 Tips and reviewsFilter:
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Brian WilliamsonJanuary 24, 2016Don't use the phone kiosks - terrible experience. Even a long line at the counter will be faster.
JennSeptember 19, 2012Well, you should only rent from this location if you'd like to wait for your car for 45 mins with an attitude from staff.
Ginger BryantMay 14, 2013Anywhere but hertz! The line is atrocious! 26 stations 7 agents staff milling around at least 20 people ahead of us. Awful.
Erica ✨✨💫April 21, 2014Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!
Cindy LudviksenAugust 23, 2011Last thing I need after a delayed flight in at close to 1am is to wait in a line for 45 mins!
Jen VJune 21, 201150+ people in line and 3 people working at midnight. Oh, youve been on a 6 hr flight? Whatever. Welcome to LA.
Coolassmike BowersApril 21, 2010Even though it reads "Car return". It's also the pickup. Big and Dark!
You could grow old and doe waiting for them to check you in on your return.
AlecJuly 12, 2013WORST customer service I've ever had anywhere! coming from an employee who states this is the busiest location..but lets only schedule 3 employees!
Larry ChuMay 11, 2014Terrible wait, very disorganized and understaffed. I wonder how they might be encouraged to take action to improve customer service at this location.
Construction at Hertz! Give yourself extra time cuz its a mess!
Tim OlesnavageDecember 29, 2012Long wait times, incompetent service. Told me over phone they had cars, got there and they said reservations only, sorry. Called, reserved, and waited in line again. Totally useless.
Holy... Longest line ever and kiosks are all shut down!! Unreal.
Eric ONovember 1, 2019If dropping off, leave lots of extra time for the shuttle to the terminal. I've never seen a more crowded drop-off scene than LAX.
Andrew RoweAugust 2, 2011Of your name is not on the gold board be prepared to wait and experience one of the most unorganized and worst customer service there is
Torfi ÓlafssonMarch 6, 2014Terrible understaffed service. Left after waiting for 70 minutes just to talk to a rep on one of their electronic kiosks. Avoid at all costs!
The worst Hertz I've ever been. They're very slow (and I'm a Gold member) trying to upsell things you don't want
Xtina FinaJune 13, 2013Horrible customer service!!! Be prepared to wait an hour in line with no compensation or regard for your time. Not to mention a $200 hold. Go Enterprise.
Elizabeth WeinbergFebruary 23, 2011This line is absurd. Could have not only saved dough on a smaller place but I'd have been out of here an hour agk
Volvo T5: Great. Waiting to return it at Hertz: Horrible.
Caro RagoltaAugust 31, 2013Craaaazy lines and the kiosks force you to wait 20 minutes to speak to a real person. Avoid at all costs.
Jana JanochaJune 19, 2014Horrible lines. Pretty bad for a company like hertz. They have like 30 counters but only staffed 2. Not again.
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Open (Show more)
- Mon–Sun
- 24 Hours
(310) 568-5100
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