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Hertz

Hertz

Rental Car Location
West Los Angeles, Los Angeles
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6.5/10
830
ratings
  • Tips
    Klara L.
    "Easy to return your car and Pamela, the lady from the Lost..."(23 Tips)
    Claude H.
    "... quick service, the shuttle from LAX (versus to LAX, which inevita my..."(12 Tips)
    Daniel L.
    "their Gold Members program"(5 Tips)
    John R.
    "See agent Lafayette for exceptional service!"(2 Tips)
Tips and Reviews icon184 Tips and reviews
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  • @JamesonGBrown
    @JamesonGBrownJune 4, 2013
    Gold activation is not activated until after 48 hours.
  • Vanessa
    VanessaJune 8, 2011
    Huh. No big lines, attitude, or wait times. Everyone was super nice.
  • Jenn
    JennSeptember 19, 2012
    Well, you should only rent from this location if you'd like to wait for your car for 45 mins with an attitude from staff.
  • Ginger B.
    Ginger BryantMay 14, 2013
    Anywhere but hertz! The line is atrocious! 26 stations 7 agents staff milling around at least 20 people ahead of us. Awful.
  • Kyle
    KyleAugust 5, 2011
    Kiosks are always down. Lines are always long. Don't believe their lies
  • John R.
    John ReinhardtNovember 13, 2011
    See agent Lafayette for exceptional service!
  • Peter S.
    Peter SternJune 9, 2011
    Gold, the only way to go. Nuff said!
  • Erica ✨.heart icon on user image
    Erica ✨✨💫April 21, 2014
    Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!
  • Biz T.heart icon on user image
    Biz TraveldudeDecember 15, 2017
    Been here 5+ times
    Shuttle busses are not my fave
  • Jeroen
    JeroenJuly 14, 2014
    If you love waiting, you'll love this place. Crappy and slow "service".
  • C F.
    C FNovember 15, 2011
    One week of an Eacalade for $25.05. Can't beat that!
  • K Z.
    K ZiggyAugust 1, 2011
    If you rent a car from advantage return it to hertz after hours
  • Cindy L.
    Cindy LudviksenAugust 23, 2011
    Last thing I need after a delayed flight in at close to 1am is to wait in a line for 45 mins!
  • Christopher H.
    Christopher HerotMarch 6, 2011
    Been here 5+ times
    Ask for the "Gold" service to skip the line.
  • Jen V.
    Jen VJune 21, 2011
    50+ people in line and 3 people working at midnight. Oh, youve been on a 6 hr flight? Whatever. Welcome to LA.
  • Stephen S.
    Stephen SmithApril 20, 2012
    Use another car rental agency.
  • Janis D.
    Janis DzenisMarch 2, 2013
    Thnx god for my Gold membership.
  • Coolassmike B.
    Coolassmike BowersApril 21, 2010
    Even though it reads "Car return". It's also the pickup. Big and Dark!
  • Thomas C.
    Thomas CarpenterJanuary 31, 2012
    Been here 25+ times
    You could grow old and doe waiting for them to check you in on your return.
  • Jenna O.
    Jenna Odett LaskinApril 13, 2023
    Took forever to get a car seat
  • Crystal C.
    Crystal CelisOctober 26, 2012
    Im a non gold member haha were screwed lol
  • Blaineheart icon on user image
    BlaineMay 23, 2015
    It hurts to use Hertz.
  • Deren M.
    Deren MehmetNovember 11, 2011
    Just as bad at 4pm on a Wednesday in November!!!
  • Eric H.heart icon on user image
    Eric HodelJanuary 19, 2015
    Run for the bus because they won't open the door for you
  • Larry C.heart icon on user image
    Larry ChuMay 11, 2014
    Terrible wait, very disorganized and understaffed. I wonder how they might be encouraged to take action to improve customer service at this location.
  • Alec
    AlecJuly 12, 2013
    WORST customer service I've ever had anywhere! coming from an employee who states this is the busiest location..but lets only schedule 3 employees!
  • Ken W.
    Ken WFebruary 20, 2012
    Been here 10+ times
    Construction at Hertz! Give yourself extra time cuz its a mess!
  • Tim O.heart icon on user image
    Tim OlesnavageDecember 29, 2012
    Long wait times, incompetent service. Told me over phone they had cars, got there and they said reservations only, sorry. Called, reserved, and waited in line again. Totally useless.
  • Jason R.
    Jason RogersAugust 2, 2011
    Been here 25+ times
    Holy... Longest line ever and kiosks are all shut down!! Unreal.
  • Eric O.
    Eric ONovember 1, 2019
    If dropping off, leave lots of extra time for the shuttle to the terminal. I've never seen a more crowded drop-off scene than LAX.
  • Gavin M.
    Gavin McGarryJune 17, 2011
    Bus to airport is 5 to 7 mins from car rental return.
  • Scott J.
    Scott JSeptember 24, 2010
    Line is too long, choose another rental company!
  • Torfi Ó.heart icon on user image
    Torfi ÓlafssonMarch 6, 2014
    Terrible understaffed service. Left after waiting for 70 minutes just to talk to a rep on one of their electronic kiosks. Avoid at all costs!
  • Andrew R.
    Andrew RoweAugust 2, 2011
    Of your name is not on the gold board be prepared to wait and experience one of the most unorganized and worst customer service there is
  • Christopher P.
    Christopher PestanoMay 1, 2015
    Been here 5+ times
    The worst Hertz I've ever been. They're very slow (and I'm a Gold member) trying to upsell things you don't want
  • Christopher B.
    Fly into/out of John Wayne (SNA) fir much less hassle.
  • Xtina F.
    Xtina FinaJune 13, 2013
    Horrible customer service!!! Be prepared to wait an hour in line with no compensation or regard for your time. Not to mention a $200 hold. Go Enterprise.
  • Kimberly R.
    Kimberly RobertsonOctober 8, 2013
    Been here 5+ times
    Traffic in LA. OMJ.
  • Elizabeth W.
    Elizabeth WeinbergFebruary 23, 2011
    This line is absurd. Could have not only saved dough on a smaller place but I'd have been out of here an hour agk
  • Caro R.
    Caro RagoltaAugust 31, 2013
    Craaaazy lines and the kiosks force you to wait 20 minutes to speak to a real person. Avoid at all costs.
  • Peter S.
    Peter ShankmanApril 26, 2011
    Been here 10+ times
    Volvo T5: Great. Waiting to return it at Hertz: Horrible.
  • Paul R.
    Paul RossiJune 5, 2013
    Been here 5+ times
    Hellooooo? Is anybody working here?
  • Ryan K.
    Ryan KNovember 10, 2011
    Rent a hybrid.
  • Jana J.
    Jana JanochaJune 19, 2014
    Horrible lines. Pretty bad for a company like hertz. They have like 30 counters but only staffed 2. Not again.
  • Ratish N.
    Ratish NaroorMay 4, 2013
    Will never be here again - making me wait for 1.5 hrs now and still no car.
  • Christian M.
    Christian MogrenSeptember 11, 2011
    Rent a car!
  • chiesama
    chiesamaJuly 20, 2012
    There is no public parking!! :(
  • Steven C.heart icon on user image
    Steven CohenJune 25, 2013
    Nothing changes at this center. The lines are long.
  • Emma L.
    Emma LeacyJuly 24, 2013
    Go somewhere else. Huge wait.
  • Stephanie B.
    Stephanie BinghamSeptember 9, 2011
    This line stinks. Sign up for gold service
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