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Hertz

Hertz

Rental Car Location
West Los Angeles, Los Angeles
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Hertz
6.5/10
828
ratings
  • Tips
    Klara L.
    "Easy to return your car and Pamela, the lady from the Lost..."(23 Tips)
    Claude H.
    "... quick service, the shuttle from LAX (versus to LAX, which inevita my..."(12 Tips)
    Daniel L.
    "their Gold Members program"(5 Tips)
    John R.
    "See agent Lafayette for exceptional service!"(2 Tips)
Tips and Reviews icon196 Tips and reviews
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  • Emma L.
    Emma LeacyJuly 24, 2013
    Go somewhere else. Huge wait.
  • Benben Z.
    Benben ZMay 25, 2019
    Super super super slow... don’t know what happened.. wasted 2 hours...
  • Doug C.
    Doug CApril 16, 2012
    Avis. Much better service.
  • Blaineheart icon on user image
    BlaineMay 23, 2015
    Awful, awful, awful. Worst experience in my life. Avoid at all costs.
  • Gus D.
    Gus DonelsonAugust 1, 2011
    Expect to wait. Not ever fast
  • Lou M.
    Lou MoranAugust 21, 2011
    No one has less competence than Hertz
  • Sig G.
    Sig GeeApril 26, 2010
    Been here 5+ times
    Why wait in line, do the self service kiosk!
  • Eric K.
    Eric KellyApril 27, 2012
    Horrible up sale at the front desk, but Debra at customer service rocked it.
  • Anastasia
    AnastasiaJuly 23, 2014
    3 hours waiting. Avis much better
  • Jen K.
    Jen KerseyJune 9, 2013
    Over an hour long wait with a reservation. Customer service is not their priority :(
  • shannan
    shannanJanuary 3, 2012
    Total shit show to drop off a car. Leave a lot of time
  • Matthew B.heart icon on user image
    Matthew BoatmanFebruary 15, 2013
    This is a god awful hell hole
  • Garth
    GarthAugust 24, 2011
    After waiting for 25 minutes in line to check-in, they make you wait 20 more minutes for your car. #fail
  • Emily B.
    Emily BMarch 24, 2011
    Would have used the quicker self service kiosk but they were all broken. Long line instead.
  • David M.
    David McMillianJune 13, 2011
    Longest lines ever. Be prepared to wait 20+ minutes
  • Matt
    MattJuly 5, 2013
    This place sucks. If I didn't already have a reservation I'd go somewhere else.
  • James G.
    James GilbeyMarch 15, 2011
    The service here is truly terrible. Be prepared to queue over an hour for your car.
  • SR
    SRMay 5, 2010
    Get the volvo s80
  • Benjamin W.
    Benjamin WhiteDecember 30, 2011
    Nothing is free here, even the coffee needs a credit card.
  • Joon L.
    Joon LeeAugust 14, 2012
    Don't come here
  • Jon K.
    Jon K.August 21, 2010
    Been here 50+ times
    Brush up on your Español before coming
  • Benjamin W.heart icon on user image
    Benjamin WilliamsApril 26, 2014
    Been here 10+ times
    Seriously awful.
  • Nelson S.
    Nelson SanchezMarch 11, 2017
    Slow service and bad attitude
  • Ber A.
    Ber AMarch 30, 2012
    1+ hour waiting to get a CAR. Worst service ever. Try another company in LAX.
  • Suneil M.
    Suneil MalhotraMay 31, 2013
    Worthless... Wait here is a joke.
  • Mike R.
    Mike RobinsonJanuary 22, 2014
    Hell Hell Hell
  • John C.
    John CouncilmanMarch 30, 2012
    Three people checking in cars, over 20 people waiting to leave. Not good.
  • Garrett L.
    Garrett LangleyMay 1, 2013
    Don't come here. It's horrible.
  • Lenny G.
    Lenny GalloSeptember 2, 2010
    Line is way too long to get a car.
  • Mike E.
    Mike EsslApril 20, 2011
    Do not come here. The people who work here are VERY shitty.
  • Javier R.heart icon on user image
    Javier RivasJuly 9, 2013
    Horrible service
  • Peter F.
    Peter FoMay 21, 2011
    Service is bad.
  • Michelle R.heart icon on user image
    Michelle RomanFebruary 21, 2013
    Worst service ever. Slow torture
  • Dave K.
    Dave KerpenAugust 22, 2011
    This place is a disaster. Avoid at all costs.
  • Mike E.
    Mike EsslAugust 20, 2009
    Avoid the ice cream machine. My ChocoTaco tastes old as hell.
  • Lorena A.heart icon on user image
    Lorena Arévalo GiraldoSeptember 5, 2018
    Muy ordenado todo, excelente servicio!
  • Alexandre K.heart icon on user image
    Alexandre KogaOctober 29, 2017
    Serviço muito eficiente, é só chegar, estacionar que os funcionários vão escanear sua placa e te liberar. Ônibus de transfer da própria empresa um atrás do outro.
  • Patricky S.heart icon on user image
    Patricky SarturiDecember 8, 2017
    Cuidado com os impostos que eles empurram! Carros não são tão novos, mas o preço é bom! Recomendo.
  • Jun C.
    Jun ChoiApril 25, 2018
    사람많고. 예약한거 안주고. 끼워팔기만 늘어가지고는...
  • Jesús B.heart icon on user image
    Jesús BMJuly 18, 2021
    El servicio muy bien aunque los precios se han disparado y es caro!
  • Anastasia E.heart icon on user image
    Anastasia Esposito ♏️May 31, 2017
    Хорошие машины, но в итоге всегда получается сумма большая нежели при бронировании онлайн.
  • Udom T.
    Udom TitwattanasakulApril 13, 2015
    เลือกรถเป็นเพื่อนเดินทาง
  • Alexei L.heart icon on user image
    Alexei LeskinFebruary 26, 2015
    Работает как часы, есть удобная развозка по всем терминалам
  • Kenny
    KennyJanuary 25
    유사시 전화통화가 매우 힘듦
  • Hanbeen Y.
    Hanbeen YooOctober 12, 2023
    일처리가 느려도 너무 느리다.
  • RNOheart icon on user image
    RNOMarch 22, 2017
    Rezervasyonu erken yapin yoksa bizim gibi rezil olursunuz 2 saat beklersiniz !
1234
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Hertz
9000 Airport Blvd
Los Angeles, CA 90045
United States
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Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations.
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Open (Show more)
  • Mon–Sun
    • 24 Hours
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(310) 568-5100
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Hertz
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@hertz
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Yes (incl. American Express)
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United States » Los Angeles County » Los Angeles » West Los Angeles

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